FAQ

Frequently asked questions

Which wick should I pick?


Wooden wicks make candle burning fun and natural. Enjoy the sound of light crackling reminiscent of sitting by a bonfire. Wooden wicks create flickering flames that add character to a candle's burn, and they produce less soot than a typical cotton wick. Your fragrance will be accompanied by a faint wood smell to add to the authenticity of the experience. Wooden wicks are recommended to anyone who burns candles for ambience.
Cotton wicks are made from natural cotton and paper threads. This provides a traditional, steady, and robust flame. These wicks are recommended to anyone who burns candles with the intention of enjoying a pure fragrance throw.




What is the burn time?


The burn time is the amount of time your candle should burn. Mason Jars: 30-40 hours Tumblers: 40-50 hours GiftWicks: 15-20 hours *Note: Wooden wicks have slightly faster burn times. The difference is not significant.




Why should I pick a WhichWick?


-Support local farmers and other relevant producers by purchasing candles made from USA soy, wicks, dyes, and fragrances. -100% paraffin-free -Access to unique wicks -Style and variety




I burned my candle, and now it has white lines and marks in the wax. Why is that?


This is called frosting, and it is a natural characteristic of vegetable blend waxes such as soy. It occcurs when the wax recrystallizes in an attempt to return to its natural state. Frosting does not impact the functionality of the candle.




What is your shipping policy?


Please allow 3-4 days for your order to ship. Candles are made to order, and they require a minimum of 24 hours to cure.




Can I order for pickup?


Absolutely! Choose to pass on shipping costs by opting to pickup your online order at our next market.




Are all available scents listed on here?


No, they are not! For the most part, only seasonal staples are available through our online channel. However we always have a number of small batch scents available at markets. If you want to know the full range of scents available before placing your online order, please do not hesitate to contact us! We will gladly reply with the full range of available scents. Should you choose one that isn't posted on our site, we will invoice you via email accordingly.





Upcoming Markets

WhichWick will not be at any community markets during the COVID-19 pandemic. 

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Stay tuned for pop-up markets.